As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond. Learning: Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients.Members of our team have successfully transitioned to, Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organization. Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall.There is an amazing opportunity to learn from some of the best people in the industry. You can expect a great deal of support, transparency, and collaboration on a daily basis. of the integration, so please contact supportaircall.io with any questions. Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. Overview Aircall is a cloud-based phone system and call center software.Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. Impact: You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns.You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times. In doing so, you’re a key player in growing Aircall. This way, you’ll also help other businesses achieve their goal. Let’s talk.Īs a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. Use a short, unbroken Cat 6 cable to connect your device to your router by Ethernet, and use high-quality ear or headphones and microphone. Whatever your background, wherever you’re from – we want you to join the conversation. In order to ensure voice calls with Aircall are of the best quality, make sure you use cabled connections for your Internet and all peripherals. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued. Once you set up the business hours, click on Save changes.Aircall is a place where voices are valued.īacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.Ĭonversation is a cornerstone of our culture. Phone customer support: a female and male voice comparison. You can select the Timezone, Availability type, and specific Time Slots that include the day and hours your lines will be open and closed. Play Aircall.io on SoundCloud and discover followers on SoundCloud Stream tracks, albums. Under the Business hours tab, you will see the options to configure the business hours. You can so do by searching for the number in the search bar on the right-hand side of the screen. Select the number you would like to set up business hours for. With features from IVR menus, skill based routing, call monitoring to power dialing, click-to-dial, coaching and advanced analytics. How to set up the Business Hours in the Dashboard Contact our sales representatives at salesaircall.io Start a conversation Contact Support Any technical questions We are here to lend a hand. Calls will come in when numbers are open and at least one teammate is available.Īlways Closed - No one will be able to reach the number or any users as the line is closed. ⚠️ If an Aircall number is set as closed, no users assigned to the line will receive calls even if their working hours indicate that they are available.Īdmins can choose to manage the availability of their phone support in the following ways:Ĭustom - By defining automatic business hours for each of their numbers, allowing Aircall users to remain in available mode to be able to answer calls (they can also update their own working hours to mimic the business hours).Īlways Open - By defining the working hours for each Aircall user and leaving their Aircall numbers always open (calls will then come to whichever teammate is available to take the call).Ĭustom/Always Open - By mixing the numbers' opening hours and teammates' working hours. Aircall admins can set a number's opening hours regardless of the user's working hours. Setting up your phone line's daily business hours allows your phone lines to open and close automatically.
0 Comments
Leave a Reply. |